To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • - Enter your order number and email address in the fields above and click Start.
  • - Follow the instructions and select the items you want to return.
  • - You will get a confirmation email with the shipping guidelines once the return request is approved.


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • - The items must be in perfect condition.
  • - Footwear must be unworn. We advice to try out the shoes on a carpet.
  • - In the original designer box, packaging, labels and protective covers.
  • - Unbroken seal and unopened packaging of the magnetic case containing the precious metals.
  • - Personalized / customized products are non-refundable and cannot be returned. 


Are there any charges for return?

  • - Returns are free of charge. 


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.