Thank you for shopping with INVESTI. We are committed to offering refined fragrances and a smooth customer experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

• You may request a return within 14 days of delivery.

• To be eligible, the item must be:

  • Unopened, unused, and in its original packaging

  • In the same pristine condition as received

• For safety and hygiene reasons, opened perfumes cannot be returned.

Return Process

1. Contact Us
   Please email our customer care team at support@investidesign.com within 14 days of receiving your order to initiate a return request.

2. Return Authorization
   You will receive return instructions and the appropriate return address. Kindly ensure all items are carefully repackaged to avoid damage in transit.

3. Shipping Costs

   • Return shipping is at the customer’s expense.

   • We strongly recommend using a trackable and insured shipping method.

   • INVESTI is not liable for items lost or damaged during return shipping.

Refund Process

• Once your return is received and inspected, we will issue your refund within 5–7 business days.

• Refunds are made to the original method of payment.

• Please note: original shipping costs are non-refundable.

• If your return does not meet the eligibility criteria, we reserve the right to deny the refund or offer a partial reimbursement.

Non-Returnable Items

• Opened or used perfumes

• Items returned without original packaging or damaged upon arrival

Exchanges

As our collection is exclusively composed of fine fragrances, we currently do not offer exchanges. Should you wish to receive a different scent, please follow the return procedure (if eligible) and place a new order.

For any further questions or assistance, feel free to contact us at support@investidesign.com. We are here to assist you.